Create a new case

Send an email to support+case@wso2.com with the following information

1. Subject of the email : [New Ticket] <Short Description>
   


2. Content of the email :
   1. Project Key : <Project Key>
      
   2. Description : <Issue Description>

Engage with an existing case

Forward the relevant case notification thread to support+case@wso2.com with the new content

OR

Send an email to support+case@wso2.com with the following information

1. Subject of the email : (<WSO2 Case ID/Case Number>) <Short Description>
   
2. Content : <Relevant Information>